Privacy Policy
At OrthoBox, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you interact with our website, services, and products. By using our platform, you consent to the practices described in this policy.
1. Introduction
OrthoBox ("we," "our," or "us") respects your privacy and is committed to protecting the personal information of our customers and website visitors. This Privacy Policy explains how we collect, use, share, and protect information in connection with our services, website, and communications.
2. Information We Collect
2.1 Information You Provide
Account Information: Name, practice name, email, phone number, address
Payment Information: Billing address, payment method details (processed securely through third-party providers)
Practice Information: Logos, photos, patient testimonials, practice descriptions
Communications: Inquiries, feedback, survey responses
2.2 Automatically Collected Information
Usage Data: Pages visited, features used, interaction with emails
Device Information: Browser type, IP address, operating system
Cookies: We use cookies to improve user experience and analyze usage patterns
3. How We Use Your Information
We use collected information to:
Process orders and provide services
Communicate about orders, updates, and support
Improve our products and services
Send marketing communications (with consent)
Comply with legal obligations
Protect against fraud and unauthorized activity
4. Information Sharing
4.1 Service Providers
We share information with trusted third parties who assist in:
Payment processing
Shipping and fulfillment
Email communications
Analytics services
4.2 Legal Requirements
We may disclose information when required by law or to:
Comply with legal processes
Protect our rights and safety
Prevent fraud or illegal activities
4.3 Business Transfers
In the event of a merger, acquisition, or sale of assets, information may be transferred to the successor entity.
4.4 With Your Consent
We may share information for other purposes with your explicit consent.
5. Data Security
We implement appropriate technical and organizational measures to protect personal information, including:
Encryption of sensitive data
Secure servers and databases
Limited access controls
Regular security assessments
However, no method of transmission over the internet is 100% secure.
6. Your Rights and Choices
6.1 Access and Correction
You may request access to or correction of your personal information by contacting us.
6.2 Marketing Communications
You can opt-out of marketing emails using the unsubscribe link in our messages or by contacting us.
6.3 Cookies
Most browsers allow you to control cookies through settings. Note that disabling cookies may affect website functionality.
7. Data Retention
We retain personal information for as long as necessary to:
Fulfill the purposes outlined in this policy
Comply with legal obligations
Resolve disputes and enforce agreements
8. Children's Privacy
Our services are not directed to individuals under 18. We do not knowingly collect personal information from children.
9. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for their privacy practices.
10. California Privacy Rights
California residents have additional rights under the California Consumer Privacy Act (CCPA), including:
Right to know what personal information is collected
Right to delete personal information
Right to opt-out of sale of personal information (we do not sell personal information)
Right to non-discrimination
11. International Data Transfers
If you access our services from outside the United States, your information may be transferred to and processed in the United States.
12. Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of material changes by posting the new policy and updating the effective date.
13. Contact Us
For questions about this Privacy Policy or our privacy practices, please contact:
OrthoBox Privacy Team
Hello@TryOrthoBox.com
Text: 954-288-7268
Mailing Address:
OrthoBox
6721 S. Newcombe Way, Littleton, CO 80127
Denver, CO
14. Additional Disclosures for Orthodontic Practices
14.1 HIPAA Compliance
While OrthoBox is not a covered entity under HIPAA, we understand the importance of patient privacy. We recommend that any patient information shared with us be de-identified or that appropriate patient consent be obtained.
14.2 Patient Materials
Any patient photos, testimonials, or case information provided to us should have appropriate releases and consents from the patients involved.
Last Updated: January 1, 2025
Your privacy is important to us. If you have any questions or concerns about our privacy practices, please don't hesitate to contact us.